Liis — Policies

Shipping

Orders over $100 ship free via FedEx Ground within the Continental US, typically shipping between 1-3 business days, and sometimes longer during very busy periods.

Orders under $100 have the option to ship FedEx Ground or DHL eCommerce. Note, DHL eCommerce transfers parcels to USPS for final delivery.

If your order is returned due to an insufficient address, we will issue a refund, subtracting shipping costs, and you will be able to place a new order to a new/additional shipping address.

Alaska/Hawaii & International

For candles, we offer $15 flat rate shipping to Alaska & Canada. Customers are responsible for any duties that may occur. Due to shipping restrictions on perfume, we are unable to ship fragrances internationally or to Alaska/Hawaii. Hawaiian customers, please order through Island Boy.

International customers, please order through:

EU: Essenza Nobile | Luckyscent
Canada: Health Hut | Mexico: Olivine

Returns

All products are final sale, we do not accept returns. We encourage you to try our eau de parfum first through our Discovery Set or through our retail partners. Please reach out to us for information on the nearest retailer.

Discovery Sets

We encourage you to first experience Liis through our Discovery Set. The purchase price of the Discovery Set is redeemable for a $42 credit towards a full-sized eau de parfum, a service available exclusively for sets purchased on our website. Customers who order a Discovery Set will receive a code via email. Limit one code per customer. Code valid on full-priced fragrances only and is not combinable with other offers.

Privacy Policy

We respect your privacy. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. This Privacy Policy only extends only to information collected through this website, and does not cover information collected on our external retail partner sites.

Types of Information Collected

We require personal information ie, name, address, telephone number, etc. in order to complete purchases made in our online store. If you sign up for our newsletter, we require a valid email address and may reach out to you regarding new products, events, or promotions. We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout our web site. Such information is not correlated with any personal information.

Purchasing Products

We may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is your choice. If you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers, and content on our website.

Liis may use cookies from time to time. A cookie is a unique text file that a website can send to your browser software. Cookies enable a website to tailor information presented to you based on your browsing preferences. Liis may use cookies to personalize pages you view, mark or unmark links, or remember your preferences. If you do not want Liis to deploy cookies in your browser, you can set your browser to reject cookies or notify you. Rejecting cookies may affect your ability to use products and/or services on our website.

SSL Security

Your information is protected for your privacy and security. Liis will never ask you for your information in an unsolicited phone call or email unless it directly pertains to missing information in an order you have placed. When you submit sensitive information via the checkout, such as a credit card number, that information is encrypted and protected by SSL encryption.

Links to Third-Party Sites

Please be aware that our site may contain links to other sites hosted by third parties. Liis does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.