Shipping & Returns
Orders ship free within the Continental US, typically shipping between 1-7 business days, and sometimes longer during very busy periods. We ship to Canada and Alaska for a flat rate of $25 via UPS ground. Canadian customers are responsible for any duties or customs fees that occur. Due to fragrance shipping restrictions, we are unable to ship overseas.
Returns are accepted on unopened, unused full-sized product. Please contact us within 3 days of receiving your order. Returns cannot be processed without a return number. We encourage you to sample our fragrances through our Discovery Set before making a full-sized purchase.
If you purchased Liis from a stockist, please consult that stockist's policies. We are unable to take returns for items purchased through our stockists.
Types of Information Collected
We may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout our web site. Such information is not correlated with any personal information.
Your Liis account information is password-protected for your privacy and security. Sophie Buhai will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
Please be aware that our site may contain links to other sites hosted by third parties. Liis does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.