Shipping & Returns

Orders ship free within the Continental US, typically shipping between 1-7 business days, and sometimes longer during very busy periods. We ship to Canada and Alaska for a flat rate of $25 via UPS ground. Canadian customers are responsible for any duties or customs fees that occur. Due to fragrance shipping restrictions, we are unable to ship overseas. 

Returns are accepted on unopened, unused full-sized product. Please contact us within 3 days of receiving your order. Returns cannot be processed without a return number. We encourage you to sample our fragrances through our Discovery Set before making a full-sized purchase. 

If you purchased Liis from a stockist, please consult that stockist's policies. We are unable to take returns for items purchased through our stockists.

Discovery Sets

We encourage you to try Liis first through our Discovery Set. The purchase price of the Discovery Set can be used towards one future full-sized purchase. Customers who order a Discovery Set will receive a code via email. Returns are not accepted on Discovery Sets. 

Privacy Policy

We value our customers and respect your privacy. We collect information about you through our Website in an effort to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold or shared with any other non-affiliated company or agency. This Privacy Policy only covers information collected through this Website, and does not cover any information collected offline by us, including information collected by our 3rd Party Wholesale Retail partners.

 

Types of Information Collected

What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc. You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests or promotions. For example, such information might be collected and used for our email newsletter, communicating new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.

 

Purchasing Products


We may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site as a guest.
 

Cookies


Liis may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Liis may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Liis to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.
 

Web Site Activity


We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout our web site. Such information is not correlated with any personal information.
 

SSL Security


Your Liis account information is password-protected for your privacy and security. Sophie Buhai will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information. In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.
 

Links to Third Party Sites


Please be aware that our site may contain links to other sites hosted by third parties. Liis does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.