Liis

Discovery Sets

Is the Discovery Set offer valid via other retailers?

The Discovery Set credit towards a full-sized eau de parfum is a service available exclusively for sets purchased on liisfragrances.com. Unfortunately, this offer is not available through other retailers.

When and how will I receive the code?

Customers who order a Discovery Set will receive a unique code via email within five minutes of placing their order. To receive the code, please ensure you are subscribed to our mailing list.

How can the code be used?

The code is valid on full-priced fragrances only and is not combinable with other offers. Discovery Set codes may not be combined and are applicable only once per order. Limit one code per set, per customer. Code is entered at checkout.

Do you offer 10% off coupons for new customers?

We do not offer a 10% coupon discount for new customers. Instead, we offer a $42 credit towards a full-sized fragrance with the purchase of a Discovery Set.

A unique code is sent via email shortly after purchase. Please note, the $42 credit is a service exclusive to our liisfragrances.com. Limit one code per set, per customer.

Ingredients

What is Liis is made from?

We use exceptionally high quality, conscious ingredients from around the world and organic sugarcane alcohol. We use a blend of natural essential oils and safe synthetic ingredients. We are formulated without preservatives, dyes, phthalates, or sulfates.

Is Liis is cruelty-free, vegan, and allergy-tested?

Yes, we are.

Where is Liis is made?

Liis is made in California.

What are your candles made from?

Candles are made with soy-coconut wax and a cotton wick.

Shipping Issues

If I place an order with the wrong shipping address?

Please reach out to us right away and we will do our best to accommodate the address change. Note, we may not be able to change the address if your item is already queued for shipment.

If my order is returned due to an insufficient address?

We will issue a refund, subtracting shipping costs, and you will be able to place a new order to a new/additional shipping address. Additionally, there will be a $10 restocking fee.

If my order is lost or damaged by the shipping carrier?

We will reship your original order. Unfortunately, we are not able to issue refunds for these items.

If my order is delivered but I cannot find it?

Sometimes shipping carriers deliver items to neighbors by mistake. Please check with your neighbors to see if you can locate the package.

It is customer responsibility to provide a safe shipping address. If you frequently experience issues with deliveries, you may reach out to the shipping carrier to hold your parcel for pick up once you receive tracking.